Refund and Cancellation Policy

GyanAnklan sells digital evaluation access. Please review this policy before completing a purchase.

Cancellations

You may request cancellation before an evaluation invitation has been issued or used. Contact us as soon as possible after placing your order.

Refunds

• Refunds may be issued if the service could not be delivered due to a technical fault on our side.
• Refunds are generally not available once an evaluation session has started or been completed.
• Approved refunds are processed to the original payment method within 5–10 business days.

Duplicate payments

If you were charged more than once for the same order, contact us with both transaction references. After verification, we will refund the duplicate amount to the original payment method.

Failed transactions

If your bank or payment provider shows a successful debit but GyanAnklan did not confirm the order, email us with the payment reference and purchase details. We will investigate with Razorpay and either fulfil the order or arrange a refund if the payment cannot be matched to a valid purchase.

Interrupted assessments

If an assessment is interrupted due to a platform issue on our side and cannot reasonably be resumed, we may offer a replacement invitation, credit, or partial refund depending on how much of the purchased duration was consumed.

Technical failures

Refunds or service credits may be considered when a technical failure prevented delivery of the purchased evaluation access and the issue is confirmed by our support team. Issues caused by the user’s device, browser, microphone permissions, or internet connection are generally not eligible for refund.

Refund timelines

Approved refunds are typically initiated within 2 business days of approval. Depending on your bank or card issuer, the refunded amount may take an additional 5–10 business days to appear in your account.

Refund method

Refunds are processed to the original payment method used at checkout wherever possible. We cannot refund to a different account or payment instrument unless required by law or agreed in writing.

Non-refundable situations

Refunds are generally not available in the following cases:

• The evaluation session has started, substantially completed, or reports have been generated
• The purchaser or learner chose the wrong mode, duration, or plan in error
• Failure to use an issued invitation before expiry, where an expiry applies
• Issues caused by inaccurate contact details or failure to check email spam folders
• Change of mind after successful delivery of digital access

Organization purchases

Bulk, enterprise, or organization purchases may be governed by a separate quotation, purchase order, or agreement. Where such an agreement exists, its refund and cancellation terms take precedence over this page. Otherwise, the principles above apply.

How to request a refund

billing@gyananklan.com with your order ID, purchase email, payment reference (if available), and reason for the request. We aim to respond within 2 business days.

Contact for refunds

Refund support: billing@gyananklan.com
Business hours: Monday–Friday, 10:00–18:00 IST