Privacy Policy

Introduction

GyanAnklan (“we”, “us”, or “our”) is an AI-powered learner evaluation and assessment platform used by schools, colleges, organizations, professionals, and individual learners. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, purchase services, accept an evaluation invitation, or participate in an assessment.

By using GyanAnklan, you acknowledge that you have read this policy. If you do not agree, please do not use our services. Where you provide information about other individuals (for example, learners invited by your organization), you are responsible for ensuring you have appropriate authority and consent to do so.

Information we collect

We collect information necessary to operate assessments, process orders, and support our users.

Personal information

• Name
• Email address
• Phone number
• Organization name
• Role (for example, administrator, coordinator, learner, or purchaser)
• Invitation ID or reference associated with an evaluation

Learner data

• Assessment responses and submissions
• Text conversations during evaluations
• Audio recordings when voice or realtime modes are enabled
• Uploaded documents, where document upload is supported for an assessment
• AI-generated reports, summaries, and evaluation outputs
• Scores, ratings, and competency indicators
• Feedback and recommendations generated during or after an assessment

Technical information

• Browser type and version
• Device type and identifiers
• IP address
• Operating system
• Cookies and similar technologies
• Session information and authentication tokens
• Log data, including timestamps, request metadata, and error records

Payment information

When you make a purchase, payment is processed by Razorpay, our payment partner. GyanAnklan does not store full card numbers, CVV codes, or other sensitive payment credentials on our servers. We may receive and retain limited payment-related information such as transaction IDs, payment status, amount paid, and the email or contact details associated with the transaction for order fulfilment, reconciliation, and support.

Why we collect information

We use the information described above for purposes including:

• Providing and delivering assessments, invitations, and evaluation reports
• Improving AI models and evaluation workflows used within the application
• Generating reports, scores, feedback, and recommendations
• Authenticating users and securing access to invitations and organization workspaces
• Managing organizations, cohorts, administrators, and learner access
• Providing customer support and responding to enquiries
• Preventing fraud, abuse, and unauthorized use of the platform
• Conducting analytics to understand usage and improve reliability
• Meeting legal, regulatory, and taxation obligations

AI processing

GyanAnklan uses artificial intelligence to assist with learner evaluation. This may include processing by third-party AI providers such as OpenAI and Google Gemini, as well as related cloud infrastructure used to run assessments.

• Learner responses, conversations, and related assessment inputs may be processed by AI systems.
• AI assists in evaluation, scoring, summarization, and report generation.
• AI-generated outputs may contain inaccuracies, omissions, or limitations and should be reviewed thoughtfully.
• Organizations and purchasers should not rely solely on AI-generated results for critical, high-stakes, or irreversible decisions without appropriate human review.

Third-party services

We use trusted service providers to operate GyanAnklan. These providers process information on our behalf and only as needed to deliver their function. Categories of providers may include:

• Cloud hosting and infrastructure (for example, Google Cloud)
• AI model providers (for example, OpenAI and Google Gemini)
• Payment processing (Razorpay)
• Email delivery providers
• Analytics providers, where enabled

We do not publish internal system architecture or credentials in this policy. We require service providers to handle data responsibly and in line with applicable contractual and legal obligations.

Cookies

We use cookies and similar technologies for essential and optional purposes.

• Essential cookies support core functionality such as session management, security, and checkout flows. These are necessary for the service to work properly.
• Analytics cookies, where enabled, help us understand how the website and platform are used so we can improve performance and usability.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features.

Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy.

• Assessment reports and evaluation records are retained according to organization configuration, contractual requirements, and operational needs.
• Transaction records are retained for legal, accounting, and taxation purposes, including applicable statutory periods under Indian law.
• Audio recordings are retained only as long as necessary to deliver the assessment, generate outputs, and meet support or compliance requirements.
• Logs and security records are retained for operational security, troubleshooting, and incident investigation, typically for a limited period unless a longer retention period is required by law.

User rights

Subject to applicable law, including India’s Digital Personal Data Protection framework, you may have rights in relation to your personal data, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion, subject to legal and contractual limitations
• The right to withdraw consent where processing is based on consent
• The right to raise a grievance regarding our handling of personal data

To exercise these rights, contact us using the details below. We may need to verify your identity before responding. If you are a learner invited by an organization, your organization may also manage certain requests on your behalf.

Children’s privacy

GyanAnklan may be used in educational settings involving learners who are minors. Schools, colleges, organizations, parents, and guardians are responsible for ensuring that appropriate permissions, notices, and institutional policies are in place before submitting a child’s information or inviting a learner to complete an assessment.

Cross-border processing

GyanAnklan is operated using trusted cloud and technology providers. Some data may be processed or stored outside India, including in jurisdictions where our infrastructure or AI providers maintain facilities. Where this occurs, we seek to maintain appropriate contractual safeguards and security measures consistent with applicable law.

Security

We implement technical and organizational measures designed to protect information, including:

• Encryption in transit
• Encryption at rest, where supported by our infrastructure
• Access controls and role-based permissions
• Secure cloud hosting
• Monitoring and logging for operational security
• Ongoing security review and improvements

No method of transmission or storage is completely secure. If you believe your account or data has been compromised, please contact us promptly.

Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will take reasonable steps to notify users, such as updating the date on this page or providing notice through the website or by email where appropriate. Continued use of GyanAnklan after an update constitutes acceptance of the revised policy, subject to applicable law.

Contact and grievance

For privacy questions, data access requests, or grievances: contact@gyananklan.com